Appointments and Payment 

Bookings are made using the online booking system where you can choose the type of sessions you wish to book & proceed to payment. Upon booking you will be invited to fill in a client consultation form if it is your first session. You will then receive an email confirming your payment & we will organise a convenient time for the session. Please contact me if you do not receive the confirmation email within 24 hours of making your booking online. 

Late Arrivals and No Shows 

You must be on time for your appointment.

If for any reason you arrive late to your appointment, this will result in your treatment time being reduced out of consideration to the next client. All late arrivals with be charged at 100% full value. 

Cancellation 

The following cancellation terms shall apply: 

(A) If you cancel more than 48 hours before your scheduled appointment, you will receive a full refund (or credit); (B) If you cancel less than 48 hours before your scheduled appointment, you will receive a refund of 50% of your total booking fee; (C) If you do not arrive for a scheduled appointment, without cancelling beforehand, you will lose 100% of your total booking fee. 

If I can fill your vacated appointment time, I may, as a gesture of goodwill, refund your fee in any event, even where cancellation is made less than 48 hrs beforehand. If you wish to reschedule an appointment, providing you give me more than 48 hours’ notice, I will be happy to reschedule your appointment for an alternative date. These cancellation procedures will apply to cancellation for any reason, including reasons beyond your control. Please let me know as soon as possible if cancellation is foreseeable. 

Health Conditions 

When making your booking please advise us of any health conditions and any medication you are taking.

Feedback

If you wish to leave any feedback, please email me at laurie@hapaiholistic.com

Insurance

I am insured through Balens Insurance for the services I provide to my clients. 

Additional Terms 

I hold the right to refuse treatment if a client is physically or verbally abusive towards me, including but not limited to any inappropriate, aggressive, or sexual behaviour, including if the client is heavily intoxicated.